Shipping & Returns

Welcome to Planet Explorer! We aim to provide a seamless shopping experience and want to ensure you are fully informed about our shipping and returns policies. Below, you’ll find detailed information to help you with your purchase.

Shipping Information

Countries We Ship To:

• European Union (EU)
• United Arab Emirates
• Canada
• Switzerland
• United Kingdom
• Hong Kong SAR
• Israel
• Japan
• South Korea
• Malaysia
• Norway
• United States

Shipping Times:

All our products are made on demand, which means production times can vary. Below are the estimated shipping times once your order has been processed and shipped:

• United States & Canada: 5-12 business days
• European Union: 5-15 business days
• United Kingdom: 5-12 business days
• United Arab Emirates: 10-20 business days
• Switzerland & Norway: 7-15 business days
• Hong Kong SAR, Japan, South Korea, Malaysia: 10-20 business days
• Israel: 10-20 business days

Please note: These are estimated shipping times, and actual delivery times may vary depending on your location and potential customs delays.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and the weight of your order. You will see the exact shipping cost before completing your purchase.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order via the link provided in the email or directly on our website under the "Track Your Order" section.

 

Returns & Exchanges

Our Return Policy:

Your satisfaction is important to us! We accept returns and exchanges within 30 days of receiving your order under the following conditions:

• The item must be unworn, unused, and in the same condition that you received it.
• It must also be in the original packaging.

How to Initiate a Return or Exchange:

1. Contact our Customer Support team at info@planetexplorer.shop with your order number and reason for the return or exchange.
2. We will provide you with a return shipping address and instructions on how to send your item back to us.
3. Once we receive and inspect your return, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item arrived damaged or there was a mistake with your order.

Damaged or Defective Items:

If you received a damaged or defective item, please contact us immediately at info@planetexplorer.shop with photos of the damage. We will arrange a replacement or refund at no extra cost to you.

Non-Returnable Items:

Due to the nature of our products, the following items are not eligible for return or exchange:

• Personalized items
• Gift cards

 

Additional Information

Customs, Duties & Taxes:

For international orders, customs, duties, and taxes are the responsibility of the customer. These fees vary by country and are not included in our shipping fees.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you haven’t received it, please check with your local post office or carrier.

Changes to Your Order:

If you need to make any changes to your order, please contact us within 24 hours of placing your order. After 24 hours, we may not be able to accommodate changes as your order may have already entered production.

 

Thank you for shopping with Planet Explorer! We appreciate your business and look forward to providing you with unique travel souvenirs.