Frequently Asked Questions (FAQs)
Order Information
How do I place an order?
Simply browse our store, select the items you want to purchase, and add them to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your purchase.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us within 24 hours of placing your order. After this period, we may not be able to accommodate changes as your order may have already entered production.
Product Information
What products do you offer?
We offer a range of travel-themed souvenirs, including T-shirts, mugs, and bags. All products are made on demand and feature unique designs.
Are your products customizable?
Currently, we do not offer customization options for our products. All items are designed with pre-set graphics and text.
Shipping & Delivery
How long will it take to receive my order?
Shipping times vary depending on your location. Generally, orders are delivered within 5-20 business days after processing. For detailed shipping times by region, please refer to our Shipping & Returns page.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 30 days of receiving your order. Items must be unworn, unused, and in their original packaging. For more details, please visit our Shipping & Returns page.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at info@planetexplorer.shop with photos of the damage. We will arrange a replacement or refund at no extra cost to you.
Account & Payment
Do I need an account to make a purchase?
No, you can check out as a guest. However, creating an account will allow you to track your orders and save your information for future purchases.
What payment methods do you accept?
We accept major credit cards and PayPal. All payments are processed securely.
General Inquiries
How can I contact customer support?
You can reach our Customer Support team via email at info@planetexplorer.shop. We are here to help with any questions or concerns you may have.
Do you offer gift cards?
Currently, we do not offer gift cards. Please check back in the future for any updates on this.
Do you ship internationally?
Yes, we ship to a variety of international locations. For a full list of countries we ship to and shipping times, please refer to our Shipping & Returns page.
Thank you for visiting Planet Explorer! If you have any other questions or need further assistance, don’t hesitate to contact us.